Dispatcher/Scheduler
5.
0 Elk River, MN Elk River, MN Full-time Full-time $25 - $30 an hour $25 - $30 an hour 10 days ago 10 days ago 10 days ago Job Summary The Dispatcher is responsible for scheduling and dispatching service technicians for normal installation, service and emergency repairs.
The Dispatcher supports the Sales and Service Teams to ensure the accurate entry of appointments, data, proactive maintenance program (PMP) details and other assigned workflow processes within the Enterprise Resource Program (ERP).
The Dispatcher is in constant communication with our Service Technicians to provide guidance, logistics, fleet details and to aid in client satisfaction.
Essential Functions The primary duties and responsibilities of the Dispatcher/Scheduler consist of but are not limited to:
Service Efficiently schedule technicians Dispatch technicians for urgent/emergency service calls Manage and answer inbound phone calls Troubleshoot client inquiries, gathering data to communicate with the Service Department Communicate with clients regarding inbound service and installation calls Acquire resources and rental equipment to support calls Create POs for subcontractors and rental equipment Intake and set up new customers Accurately enter data into ERP, managing assigned workflow processes Review service & work order details for accuracy Prepare service & work orders for billing processes Administrative Support Generate departmental key performance indicators (KPIs) on a regular basis May conduct purchasing processes Back up billing, purchasing and office support duties when necessary Ensure clear communication between departments that will benefit client relationships (be easy to do business with).
Qualifications 2-5 years of related customer support or dispatch experience preferred.
Experience with client direct B2B industrial sales with a proven record of success.
Experience with Office 365:
Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, enterprise resource program (ERP) MailChimp and CRM software.
Experience in an EOS/Traction environment is helpful but not required.
Accountabilities Accurate data entry and process in CRM, ERP and AIM asset management systems Establish credibility throughout the organization as a strong support resource Responsive, organized follow-up and client support.
Accurate data entry and process in CRM, ERP and AIM systems.
Timely reporting and data entry.
Ensure D&DT client experience is exemplary.
Partner with D&DT employees to ensure internal efficiencies and collaboration.
Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission.
Competencies Strong customer service skills Flexible, willing to help and support projects as necessary to support D&DT Friendly, professional demeanor Well-organized and collaborative Familiar with dynamic sales organizations and B2B environments Excellent detail orientation Dependable, reliable, and responsible for completing daily tasks.
Ability to prioritize tasks to meet daily needs.
Ability to follow established processes with a sense of urgency.
Willingness to learn and adapt new technology and techniques to better self, coworkers and the company.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday No weekends Overtime Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Elk River, MN Elk River, MN Full-time Full-time $25 - $30 an hour $25 - $30 an hour 10 days ago 10 days ago 10 days ago Job Summary The Dispatcher is responsible for scheduling and dispatching service technicians for normal installation, service and emergency repairs.
The Dispatcher supports the Sales and Service Teams to ensure the accurate entry of appointments, data, proactive maintenance program (PMP) details and other assigned workflow processes within the Enterprise Resource Program (ERP).
The Dispatcher is in constant communication with our Service Technicians to provide guidance, logistics, fleet details and to aid in client satisfaction.
Essential Functions The primary duties and responsibilities of the Dispatcher/Scheduler consist of but are not limited to:
Service Efficiently schedule technicians Dispatch technicians for urgent/emergency service calls Manage and answer inbound phone calls Troubleshoot client inquiries, gathering data to communicate with the Service Department Communicate with clients regarding inbound service and installation calls Acquire resources and rental equipment to support calls Create POs for subcontractors and rental equipment Intake and set up new customers Accurately enter data into ERP, managing assigned workflow processes Review service & work order details for accuracy Prepare service & work orders for billing processes Administrative Support Generate departmental key performance indicators (KPIs) on a regular basis May conduct purchasing processes Back up billing, purchasing and office support duties when necessary Ensure clear communication between departments that will benefit client relationships (be easy to do business with).
Qualifications 2-5 years of related customer support or dispatch experience preferred.
Experience with client direct B2B industrial sales with a proven record of success.
Experience with Office 365:
Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, enterprise resource program (ERP) MailChimp and CRM software.
Experience in an EOS/Traction environment is helpful but not required.
Accountabilities Accurate data entry and process in CRM, ERP and AIM asset management systems Establish credibility throughout the organization as a strong support resource Responsive, organized follow-up and client support.
Accurate data entry and process in CRM, ERP and AIM systems.
Timely reporting and data entry.
Ensure D&DT client experience is exemplary.
Partner with D&DT employees to ensure internal efficiencies and collaboration.
Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission.
Competencies Strong customer service skills Flexible, willing to help and support projects as necessary to support D&DT Friendly, professional demeanor Well-organized and collaborative Familiar with dynamic sales organizations and B2B environments Excellent detail orientation Dependable, reliable, and responsible for completing daily tasks.
Ability to prioritize tasks to meet daily needs.
Ability to follow established processes with a sense of urgency.
Willingness to learn and adapt new technology and techniques to better self, coworkers and the company.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Schedule:
Day shift Monday to Friday No weekends Overtime Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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