Crestliner Care Representative

Company Name:
## External Job Description
Are you looking for an exciting career opportunity in the boating and fishing industry? Crestliner (a Division of Brunswick Corporation) is an innovative manufacturer of recreational boats. We pride ourselves on building the highest quality, most durable and innovative fishing boats in the industry. If you have a passion for fishing or boating, and desire a career in a growing organization with a team focus, we encourage you to apply for a position with us. Crestliner is looking for individuals to join our team who are proud of our incredible legacy and share in our vision to create life-long memories on the water!
Job Summary:
As the Lead Response Program Representative you will play a critical role in the lead follow up process. You will be responsible for (1) initial follow up with each lead received, (2) connecting the lead with their local dealership, and (3) periodically following up with the lead throughout the process to ensure a positive experience with the brand and/or dealer. Ultimate objective is to provide superior customer service and exceed customer expectations.
Essential Duties and Responsibilities:
Provide assistance and information to dealers and customers on all Crestliner Boats products via telephone and email.
Document all communications with lead inside a web based lead management system
Perform administrative tasks within lead management system to ensure dealer database is maintained and other aspects of system continue to run smoothly.
Respond promptly to dealer and customer inquiries by phone and email.
Travel as required to attend company events (Dealer Meetings, etc.)
Some flexible hours will be required
Perform other duties/projects as assigned.
## Job Requirements
Knowledge, Skills and Abilities you'll bring to our team:
Requires a high school diploma / GED or equivalent work experience
Interpersonal skills necessary to deal with others effectively.
Ability to handle multiple tasks at the same time with ease by employing strong organizational skills
Demonstrated interpersonal skills with an ability to "connect" with others over the phone and email.
Previous outbound call center experience and/or other "cold calling" experience strongly preferred.
Intermediate or higher level of computer skills; must be proficient in Word and Excel. Lotus Notes knowledge would be a plus.
Demonstrate professional oral and written communication skills.
Boating experience and/or knowledge of Crestliner product preferred.
About the Company:
Headquartered in Elk River/Otsego, Minnesota, Crestliner celebrates 65 years in business and traces its origins to the Aluminum Boat Company that came to life within the walls of an airplane hanger back in 1946. Several transitions later, the company became known as Crestliner, and in 1991 the rivet-free UniWeld welded hull was a true revolution in aluminum boats. Crestliner continues to lead in innovations and setting new standards. Learn more about Crestliner and its line of boats by visiting .
Brunswick Corporation and all subsidiaries are deeply dedicated to diversity in the workplace. AAP / EOE. Brunswick loves Veterans! All Veterans and Reservists are encouraged to apply.
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Posting Job Title: Crestliner Care Representative
Job Family: Marketing and Sales and Service
Brand: Crestliner and Lund
Job Location: Crestliner Boats
Country: U.S.
State/Province: Minnesota
City: Otsego
Salary/Hourly: Hourly
Requisition #: 13219
Hours per Week: 40

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